Refund policy
Return & Exchange Policy
Returns
We want you to be happy with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order.
To qualify for a return, items must:
- Be unworn and unwashed
- Have no stains, odors, or damage
- Include original tags and packaging (if applicable for packaging)
- Be returned in resellable condition
Items that do not meet these requirements may not be accepted.
Exchanges
We offer exchanges for:
- Incorrect size orders (optional)-price may increase if sizing up from 2XL-4XL
- Damaged items
- Wrong item received
Exchange requests must be submitted within 10 days after delivery.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized shirts
- Limited edition/pre-order items
- Clearance or final sale products
- Worn or washed merchandise
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 24-72 hours of delivery.
Please include:
- Order number
- Photos of the item
- Description of the issue
We will review and provide a replacement, exchange, or refund if approved.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 3-14 business days
- Shipping costs are non refundable!
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The return is due to our error
Contact Us
For return requests, email:
Email: feralhollows@gmail.com
Business Name: Feral Hollows
Response Time: [24–72 hours]